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FAQs

 

Who are BicycleClicks?

We're cyclists just like you. That means we know all about the pleasure (and sometimes pain) of being out on the open road with just two wheels and a helmet.

BicycleClicks represents our belief that each and every cyclist – no matter where or when they cycle – should have access to high quality cycling accessories, at the very best prices. 

Given the current challenges we all face as a result of the global pandemic, cycling is set to become an increasingly popular means of getting around our towns, cities, and villages. To help make things that little easier, we’ll be adding even more uber useful products to our collection. What’s more, we’ll be all ears if you have any suggestions as to what you need or would like to see included in the store – after all we want to build a collaborative community around you and other likeminded cyclists.

Our overriding mission is to enhance your comfort, safety and experience of cycling via truly game-changing products.

 

Where do you deliver?

We currently deliver to the United Kingdom, United States, Canada, Australia and New Zealand. However, have no fear, we also have plans to expand into other territories given the success we’ve had to date. Be the first to know about our expansion plans and other BicycleClicks news by signing up to our newsletter below.

 

How long are shipping times?

Deliveries typically take 14-30 days, as global shipping has been affected by the Covid-19 pandemic. More details can be found via the 'Shipping' link below.

 

What's your returns policy?

We offer a generous 30-day voluntary returns policy providing items are returned in their original packaging, unused and undamaged. It goes without saying that we will also assist with any defective or incorrect items, should this arise. Please see the 'Returns' link below for more information.

 

Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

Am I liable for any additional import duties or taxes?

We work with international fulfilment partners. As such, our products will be sent to you from overseas. Whilst we do not expect that you will be charged any additional taxes or duties, your country's laws do apply, and by buying from us, you accept that you will pay any import VAT or customs duties that might become due as the product is sent to you.